The Scottish Public Services Ombudsman (SPSO) is the final stage for complaints about universities in Scotland. If a complainant has exhausted all stages of the University Complaint Handling Procedure and the complainant is dissatisfied with the way in which the complaint has been handled by the University, there is the right to request a review through the office of the Scottish Public Services Ombudsman (SPSO). The SPSO will consider the case and make a decision on whether to investigate.It is important to note that the SPSO can only investigate whether a complaint has been handled appropriately by the University and does not look again at the substance of the original complaint. The SPSO can only consider complaints after the University has issued its final decision on the complaint and issued Completion of Procedures. Information on how to complain to the SPSO and on how it handles complaints can be found on the SPSO website.Scottish Public Services Ombudsman website This article was published on 2024-05-06
