We acknowledge that complaints provide valuable insight that can lead to improvements in our services.
Every complaint is documented, actions taken are recorded, and management periodically reviews anonymous summary reports with a view to improving the services offered by the University.
Procedure for the University's Complaint's Procedure
If you are considering making a complaint, try to resolve the issue directly with those involved if possible. Complaints are generally resolved more easily and effectively at an early stage this way.
For additional guidance, students can speak to their Student Adviser or seek independent support and guidance from the Students' Association Advice Place.
The University values input from the public regarding its operations and decisions. We strive to respond promptly, ensuring clarity and understanding of our activities. If you are considering making a complaint, try to resolve the issue directly with those involved if possible. Complaints are generally resolved more easily and effectively at an early stage this way.
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