The procedure

The procedure involves up to two stages, with timescales outlined in the Complaints Handling Procedure.

Anyone wishing to raise a complaint about a matter about a matter which is the University's responsibility must do so via this procedure. The Complaint Handling Procedure is designed to ensure that complaints are given careful and fair consideration.

Procedure for the University's Complaint's Procedure

 

Documents and resources

Complaint form (84.36 KB / DOCX)
Complaint form (747.93 KB / PDF)
Expected Behaviour Policy (183.11 KB / PDF)

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Making a complaint in Gaelic

Complaints submitted in Gaelic will be responded to in Gaelic. Timescales for response may be extended due to the need for translation.

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Right of review

Once the complaint has exhausted all stages of the University Complaint Handling Procedure, the complainant may ask the Scottish Public Services Ombudsman (SPSO) to review the University's handling of their complaint.

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