The complaint handling procedure is designed to ensure that complaints are properly investigated and are given careful and fair consideration. About Information for students and members of the public on the University's complaint handling procedure. Procedure The complaint procedure is designed to ensure that complaints are properly investigated and are given careful and fair consideration. Scottish Public Services Ombudsman The Scottish Public Services Ombudsman (SPSO) is the final stage for complaints about universities. Privacy notice Privacy notices - How we use information about you This article was published on 2024-05-06