The Complaint Handling Procedure is designed to ensure that complaints are properly investigated and are given careful and fair consideration. About We acknowledge that complaints provide valuable insight that can lead to improvements in our services. The procedure Complaints regarding the University’s service (that being action, lack of action, or about the standard of service provided by the University or on our behalf) should be handled under the Complaint Handling Procedure (CHP). Scottish Public Services Ombudsman The Scottish Public Services Ombudsman (SPSO) is the final stage for complaints about universities in Scotland. Privacy notice The University will use information about complainants in examining, investigating and making decisions regarding complaints. This article was published on Monday 6 May 2024
